A Birthday Candy Jar
A long time ago, I worked at one of the greatest small businesses in Central Texas, Mickan Motor Company. I learned so much while working there it's impossible to label it all. Mechanical, yes: tire repair & service, rotate & balance (R&B), oil & filter changes (OFC), and basic mechanic work & diagnosis. I also learned service: caring for the person, not just the problem - even when the person was part of the problem. Lots of places teach service, though, including the famous chicken place that uses holstein cows for marketing. More than anything else, though, I learned how and when to listen, especially to old timers (the men, not the pocket knives, although we sold those as well - the knives, not the men) who just wanted someone to listen. I've written and talked about Ray, Ethel, and their son, Danny, and how Ray was more than a boss, but also a fatherly friend. One of the little things that made Mickan's shop special was the ever-present tubs of bub...